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Overview

Formatiq is a managed IT services provider based in Thetford Mines, Quebec. They focus on delivering reliable IT solutions to clients across various sectors, including home users and small businesses. This IT services company is dedicated to enhancing IT infrastructures while ensuring consistent support and effective problem resolution.

This MSP prides itself on their expertise in computer repairs, antivirus solutions, and overall IT maintenance. Their commitment to client satisfaction is evident in their transparent communication and personalized service. By offering support in both English and French, they cater to a diverse client base and ensure accessibility for all customers.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.9 Google Rated 4.90 out of 5 on Google

Review Highlights

  • Strong technical expertise (1 review mention this)

What clients say about this company

Clients appreciate the professional and courteous service provided by this managed IT services provider. They often mention how effectively Formatiq addresses issues and follows up, which helps build trust and reliability in their relationship.

Feedback highlights the company's knowledge and expertise in resolving technical problems efficiently. Many clients feel valued, noting that the staff is honest and transparent in their work, making Formatiq a recommended choice for IT services in their community.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Hardware & Device Support

Business Details

Hours

Now Closed

Monday12:30 PM - 06:30 PM
Tuesday12:30 PM - 06:30 PM
Wednesday12:30 PM - 06:30 PM
Thursday12:30 PM - 08:00 PM
Friday12:30 PM - 08:00 PM
SaturdayClosed
SundayClosed

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