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Overview

Service Informatique Montreal IT Services SOFTFLOW, located in Saint-Laurent, Quebec, has been providing comprehensive IT solutions since 1987. This managed IT services provider specializes in IT support, network cabling, and firewall management, catering primarily to small and medium-sized businesses. They focus on delivering reliable uptime and strong support, ensuring their clients can count on them for any technology needs.

This IT services company is known for its empathetic approach and a strong commitment to client satisfaction. Their technicians are efficient and knowledgeable, consistently demonstrating expertise across various IT areas. By offering 24/7 IT support, they ensure businesses can operate smoothly, with minimal disruptions.

Typical clients of this MSP include organizations that require reliable IT infrastructure and support but may not have the capacity for an in-house IT team. They help these clients enhance their operational efficiency through tailored IT solutions while providing timely responses to any issues. This approach allows businesses to focus on their core operations without worrying about their technology.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (5 reviews mention this)
  • Reliable uptime and ongoing support (1 review mention this)
  • Friendly, supportive team (4 reviews mention this)

What clients say about this company

Clients often highlight the professionalism and responsiveness of this managed IT services provider. Many have expressed satisfaction with how quickly SoftFlow addresses issues, such as firewall repairs, often resolving problems on the same day. This prompt response is complemented by clear communication from their help desk.

The positive client feedback emphasizes the expertise of the SoftFlow team. Customers appreciate the well-rounded knowledge of the technicians and their ability to handle projects smoothly, from network setup to cable management. Their attention to detail and commitment to providing excellent service is frequently mentioned.

Overall, clients recommend this IT services company for its reliable support and skilled technicians. Many appreciate that they can rely on SoftFlow for consistent IT assistance, allowing them to focus on their core business activities without being hindered by technical challenges. Their emphasis on service quality continues to earn them trust and approval from customers.

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Business Details

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MondayOpen 24 hours
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