Genatec

Cybersecurity IT Support & Help Desk Managed IT Services

Address: 10330 De la Côte-de-Liesse Rd Montreal , Quebec

Overview

Genatec is a managed IT services provider located in Sherbrooke, Quebec. They specialize in delivering reliable IT solutions to businesses of various sizes, focusing on enhancing operational efficiency and security. This IT services company aims to support clients in navigating the complexities of technology management, enabling them to concentrate on their core business activities.

This MSP serves a diverse range of clients, offering tailored services that meet their specific needs. By prioritizing uptime and responsiveness, they help businesses maintain smooth operations and protect sensitive data. With a commitment to quality support and project delivery, they ensure their clients can trust them to handle their IT challenges effectively.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Servers & Infrastructure

Procurement, deployment, and lifecycle management of the core IT infrastructure that powers your business—servers, networks, storage, virtualization, and related systems.

Why it matters: Improves performance, scalability, and reliability while reducing the risk of outages caused by outdated or improperly maintained infrastructure.

Real example: A company suffering frequent outages replaces aging on-prem systems with a modern, optimized environment—dramatically improving performance and uptime for all staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.8

Review Highlights

Strong technical expertise (7 reviews mention this)
Reliable uptime and ongoing support (4 reviews mention this)
Responsive to tickets and requests (1 review mention this)
Friendly, supportive team (4 reviews mention this)
Emphasis on security and data protection (2 reviews mention this)

What clients say about this company

Clients appreciate the professionalism and thoroughness that this IT services company brings to each project. Many value the prompt and helpful support they receive, which allows them to address issues quickly and minimize downtime. The team's expertise and dedication to customer satisfaction stand out as key strengths.

Overall, clients feel reassured knowing they have a reliable partner for their IT needs. Many highlight the responsive communication and proactive approach that this MSP demonstrates, contributing to a strong working relationship. Their focus on understanding client requirements adds significant value to the services provided.

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Business Details

Address

10330 De la Côte-de-Liesse Rd
Montreal , Quebec

Phone: 1 (514) 855-1223

View Website

Map / Directions

Hours

Now Closed

Monday	08:30 AM - 05:00 PM
Tuesday	08:30 AM - 05:00 PM
Wednesday	08:30 AM - 05:00 PM
Thursday	08:30 AM - 05:00 PM
Friday	08:30 AM - 05:00 PM
Saturday	Closed
Sunday	Closed