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Overview

Richer Informatique is a managed IT services provider located in Joliette, Quebec. They specialize in delivering reliable IT solutions tailored to meet the needs of various clients, including small businesses and individual professionals. With a focus on providing efficient support and maintaining a high level of customer satisfaction, this IT services company stands out for its commitment to effectiveness and professionalism.

This MSP offers a range of services, from troubleshooting minor computer issues to more extensive IT management. They aim to reduce stress for their clients by providing clear communication and timely solutions. Their approach combines technical expertise with a friendly demeanor, ensuring clients feel confident and supported throughout the process.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Friendly, supportive team (1 review mention this)

What clients say about this company

Clients appreciate the effective support they receive from Richer Informatique, noting how quickly their problems are resolved. Many describe the service as unique, with an exceptional balance of quality and affordability. This IT services company has earned praise for their attentive and empathetic approach, fostering a positive experience during every interaction.

The organization's efficiency and professionalism are frequently highlighted in client feedback. Customers have reported that technicians are not only knowledgeable but also friendly, making the experience enjoyable. Such dedication to good communication and meticulous work provides clients with peace of mind, knowing they can rely on Richer Informatique for their IT needs.

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Business Details

Hours

Open now

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

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