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Overview

Connectability IT Support is a dedicated managed IT services provider located in Toronto, Ontario. They focus on delivering reliable IT and tech support solutions specifically tailored for small to medium-sized organizations, including nonprofit groups. Their commitment to customer care and technical expertise helps clients navigate their IT challenges efficiently.

This IT services company emphasizes proactive support and strong communication. Their team is well-known for their quick response times and willingness to assist clients with various technical needs. This creates a comfortable environment for clients to reach out whenever they require assistance.

Through their comprehensive services, such as cybersecurity and ongoing IT support, they empower clients to operate smoothly. Connectability IT Support has built a reputation for being dependable and attentive, making them a preferred partner for those seeking to enhance their technological capabilities.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.9 Google Rated 4.90 out of 5 on Google

Review Highlights

  • Strong technical expertise (11 reviews mention this)
  • Reliable uptime and ongoing support (5 reviews mention this)
  • Responsive to tickets and requests (1 review mention this)
  • Friendly, supportive team (14 reviews mention this)
  • Emphasis on security and data protection (3 reviews mention this)

What clients say about this company

Clients frequently praise this managed IT services provider for their responsiveness and attention to detail. Many appreciate the hands-on involvement of the owner, Ted, who takes the time to engage with clients personally. This level of commitment fosters trust and ensures that client needs are prioritized.

Feedback highlights the team's friendly and knowledgeable support, with several clients noting their patience and willingness to help. The collaborative spirit within the team contributes to a positive experience for customers, allowing them to feel supported at all times. Many clients report feeling at ease when reaching out for help.

Overall, this MSP is recognized for their strong emergency support and understanding nature. Their quick response capabilities allow them to handle most issues effectively. Customers feel confident knowing they have a reliable partner to turn to, especially during critical situations or when unexpected challenges arise.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

Now Closed

Monday08:00 AM - 05:30 PM
Tuesday08:00 AM - 05:30 PM
Wednesday08:00 AM - 05:30 PM
Thursday08:00 AM - 05:30 PM
Friday08:00 AM - 05:30 PM
SaturdayClosed
SundayClosed

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