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Overview

Koza IT Services is a trusted managed IT services provider located in Ottawa, Ontario. They specialize in delivering reliable IT support and cybersecurity solutions to small and medium-sized businesses. This IT services company focuses on helping clients enhance their technology infrastructure, ensuring uptime and security.

This MSP offers a range of services, including cybersecurity workshops and project development tools. Their proactive approach to IT support helps businesses manage technology challenges efficiently. By understanding the unique needs of their clients, they deliver tailored solutions that promote business growth.

Koza IT Services serves a diverse clientele, providing them with peace of mind in their IT operations. Their commitment to professionalism and respect builds lasting relationships with clients. Through effective communication and knowledge sharing, this managed IT services provider empowers businesses to thrive in a digital world.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.8 Google Rated 4.80 out of 5 on Google

Review Highlights

  • Strong technical expertise (7 reviews mention this)
  • Reliable uptime and ongoing support (2 reviews mention this)
  • Friendly, supportive team (3 reviews mention this)
  • Emphasis on security and data protection (9 reviews mention this)

What clients say about this company

Clients appreciate the clear and informative nature of the services offered by this IT services company. Feedback highlights how workshops, particularly those on cybersecurity, have helped clients gain valuable insights. Many clients express their gratitude for the thoroughness and clarity in the training provided.

Moreover, businesses have noted the high level of professionalism displayed by Koza IT Services. They regularly deliver top-quality IT support that meets the specific needs of small business owners. Many long-term clients commend their consistent reliability and responsiveness, which fosters a trusted partnership.

Clients also speak highly of the project delivery capabilities of this MSP. They have successfully assisted companies in developing useful tools, such as a Microsoft Access project database. The ability to complete projects on time and to satisfaction has earned them a strong reputation in the community.

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Business Details

Hours

Now Closed

Monday08:00 AM - 07:00 PM
Tuesday08:00 AM - 07:00 PM
Wednesday08:00 AM - 07:00 PM
Thursday08:00 AM - 07:00 PM
Friday08:00 AM - 07:00 PM
Saturday08:00 AM - 12:30 PM
SundayClosed

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