CapitalTek

Compliance & Risk Cybersecurity IT Support & Help Desk

Address: 301 Moodie Dr Unit 109 Ottawa , Ontario

Overview

CapitalTek is a managed IT services provider based in Ottawa, Ontario. They specialize in supporting businesses with IT infrastructure, technical support, and effective onboarding processes. Their typical clients include small to medium-sized enterprises, such as retail pharmacies, that rely heavily on technology for daily operations.

This IT services company offers a range of solutions aimed at improving organization efficiency and reducing stress related to IT management. They pride themselves on their responsive and professional service, ensuring that their clients receive timely and effective support. By providing expert advice and tailored IT solutions, they help businesses navigate changes and upgrades confidently.

CapitalTek focuses on building strong relationships with their clients, emphasizing both technical expertise and empathy in their support. Their proactive approach to IT management allows clients to feel secure and well-equipped to handle any challenges that arise. This commitment to quality and reliability makes them a trusted partner for organizations looking to enhance their IT capabilities.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Compliance & Risk

Insightful compliance and risk management services ensuring your IT practices, data handling, and security controls meet industry, regulatory, and organizational standards.

Why it matters: Reduces exposure to legal, operational, and reputational risk while helping you meet audit requirements and demonstrate a mature security posture.

Real example: A firm preparing for vendor security assessments receives a full compliance review, updated policies, and strengthened access controls—resulting in successful audit approval.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Servers & Infrastructure

Procurement, deployment, and lifecycle management of the core IT infrastructure that powers your business—servers, networks, storage, virtualization, and related systems.

Why it matters: Improves performance, scalability, and reliability while reducing the risk of outages caused by outdated or improperly maintained infrastructure.

Real example: A company suffering frequent outages replaces aging on-prem systems with a modern, optimized environment—dramatically improving performance and uptime for all staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0

Review Highlights

Strong technical expertise (6 reviews mention this)
Reliable uptime and ongoing support (2 reviews mention this)
Friendly, supportive team (8 reviews mention this)
Emphasis on security and data protection (1 review mention this)

What clients say about this company

Clients often express high satisfaction with CapitalTek's tech support services, noting their responsiveness and professionalism. Many appreciate how the team quickly addresses urgent IT issues, allowing businesses to maintain smooth operations. The emphasis on delivering high-quality service makes a significant impact on their clients' confidence in managing IT challenges.

Feedback highlights the effectiveness of CapitalTek in managing complex IT projects, such as network overhauls. Clients mention that the team approaches such tasks with meticulous planning and execution, which reduces stress during demanding transitions. Their ability to adapt and deliver on time is often praised.

Overall, clients commend CapitalTek for their dedication to ensuring a seamless experience when working with technology. The blend of expert knowledge and genuine care for client needs has established a strong reputation in the industry. Many clients consider them an invaluable part of their operational team, particularly when quick solutions are required.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Microsoft 365 & Email

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Business Details

Address

301 Moodie Dr Unit 109
Ottawa , Ontario

Phone: 1 (613) 227-4357

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Map / Directions

Hours

Now Closed

Monday	07:00 AM - 07:00 PM
Tuesday	07:00 AM - 07:00 PM
Wednesday	07:00 AM - 07:00 PM
Thursday	07:00 AM - 07:00 PM
Friday	07:00 AM - 07:00 PM
Saturday	Closed
Sunday	Closed