Poindexters Lab Inc.

Backup & Disaster Recovery Cybersecurity IT Support & Help Desk

Address: 2900 John St. suite 200 Markham , Ontario

Overview

Poindexters Lab Inc. is a managed IT services provider based in Markham, Ontario. They focus on delivering dependable IT solutions to various businesses, helping clients improve their operations and keep their systems up to date. Their typical customers include small to medium-sized enterprises, especially in sectors like hospitality, where technology plays a critical role.

This IT services company is known for their responsive support and dedication to solving issues quickly and effectively. They provide a range of services, from system upgrades to ongoing IT management. Their expertise helps clients transition smoothly to modern systems, ensuring reliability and a focus on security throughout all operations.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0

Review Highlights

Strong technical expertise (1 review mention this)
Reliable uptime and ongoing support (1 review mention this)
Friendly, supportive team (2 reviews mention this)

What clients say about this company

Clients appreciate the instant support offered by this managed IT services provider. Many have noted how helpful and available their team is, making it easy to resolve any challenges that arise. This quick access to knowledgeable staff has made a significant impact on their operations.

Businesses have expressed gratitude for Poindexters Lab's empathetic approach. They have been a valued partner, especially for those updating outdated systems, providing expert guidance that leads to positive changes. Overall, feedback highlights their commitment to customer needs and successful project delivery.

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Business Details

Address

2900 John St. suite 200
Markham , Ontario

Phone: 1 (647) 800-4399

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Map / Directions

Hours

Now Closed

Monday	08:00 AM - 08:00 PM
Tuesday	08:00 AM - 08:00 PM
Wednesday	08:00 AM - 08:00 PM
Thursday	08:00 AM - 08:00 PM
Friday	08:00 AM - 08:00 PM
Saturday	Closed
Sunday	Closed