Cloud9 LTD.

Cloud Services Cybersecurity IT Support & Help Desk

Address: 141 Main Street Markham N Markham , Ontario

Overview

Cloud9 LTD. is a dedicated managed IT services provider located in Markham, Ontario. This IT services company focuses on delivering comprehensive technology solutions to a range of clients, including healthcare organizations and small to medium-sized businesses. Their strengths lie in ensuring high levels of uptime and reliability while providing expert support.

This MSP is known for its responsiveness and client-centric approach. They work closely with clients to understand their unique IT needs, delivering timely support and proactive solutions. Through their expertise, they help businesses maintain smooth operations and secure their systems from various threats.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0

Review Highlights

Strong technical expertise (1 review mention this)
Reliable uptime and ongoing support (1 review mention this)
Friendly, supportive team (3 reviews mention this)

What clients say about this company

Clients frequently commend this managed IT services provider for their exceptional support and empathetic service. Many appreciate the proactive efforts of their team, who work diligently to resolve issues promptly and effectively, ensuring client satisfaction at every stage.

The reliability of Cloud9 LTD. has been highlighted by long-standing clients who emphasize the quick resolution of technical challenges. They have instilled confidence by effectively handling critical incidents, showcasing their deep knowledge and commitment to client success.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Network Management

See all guides about Network Management

Business Details

Address

141 Main Street Markham N
Markham , Ontario

Phone: 1 (289) 378-6463

View Website

Map / Directions

Hours

Now Closed

Monday	08:00 AM - 06:00 PM
Tuesday	08:00 AM - 06:00 PM
Wednesday	08:00 AM - 06:00 PM
Thursday	08:00 AM - 06:00 PM
Friday	08:00 AM - 06:00 PM
Saturday	Closed
Sunday	09:00 AM - 05:00 PM