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Overview

BoltonSmith Inc. is a managed IT services provider based in Kitchener, Ontario. They specialize in IT support, phone systems, and network solutions for small to medium-sized businesses. Their goal is to simplify technology management for clients, helping them operate more efficiently and securely.

This IT services company works closely with clients to understand their unique needs and tailor solutions accordingly. By providing a wide range of services, including VOIP phone systems and comprehensive tech support, they ensure reliable communication and connectivity. They focus on alleviating the complexities of IT management, allowing businesses to concentrate on their core operations.

Typically serving clients from various sectors, BoltonSmith Inc. is known for their responsiveness and dedication to customer satisfaction. They help clients by offering reliable uptime, timely support, and disaster recovery planning. Their commitment to building strong relationships fosters a sense of trust and confidence among their customers.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Compliance & Risk

Insightful compliance and risk management services ensuring your IT practices, data handling, and security controls meet industry, regulatory, and organizational standards.

Why it matters: Reduces exposure to legal, operational, and reputational risk while helping you meet audit requirements and demonstrate a mature security posture.

Real example: A firm preparing for vendor security assessments receives a full compliance review, updated policies, and strengthened access controls—resulting in successful audit approval.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.9 Google Rated 4.90 out of 5 on Google

Review Highlights

  • Reliable uptime and ongoing support (1 review mention this)
  • Friendly, supportive team (5 reviews mention this)

What clients say about this company

Clients often praise this managed IT services provider for their empathetic support and professionalism. Many have shared positive experiences about how seamlessly BoltonSmith Inc. handled the setup of their VOIP phone systems. This smooth transition not only saved them money but also reduced stress related to technology changes.

Feedback highlights the company's focus on reliability and uptime. Clients value the dependable IT support they receive, whether it's assistance with small issues or more complex network solutions. The consistent performance of their services helps businesses maintain operations without interruption.

Customers express appreciation for BoltonSmith's ability to simplify their technology needs, making them feel confident in their IT infrastructure. They have transformed outdated systems into efficient and modern solutions, which has been crucial for many clients. The trust built through their dedicated service often leads to referrals and long-term partnerships.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Compliance & Risk

Business Details

Hours

Open now

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

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