Helios Technology Solutions Inc.

Cybersecurity IT Support & Help Desk Managed IT Services

Address: 1680 Bishop St N Cambridge , Ontario

Overview

Helios Technology Solutions Inc. is a managed IT services provider located in Cambridge, Ontario. They focus on delivering reliable IT solutions to businesses that need support with technology deployment, integration, and management. Their typical clients include small to medium-sized businesses looking to enhance their operations with effective IT systems.

This IT services company helps clients streamline their technology processes, ensuring that they can fully leverage tools like Shopify for their needs. By offering specialized training and responsive support, they empower clients to overcome challenges related to setup and data management. Their empathetic approach and technical expertise facilitate smooth transitions to new platforms and improved operational efficiency.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0

Review Highlights

Strong technical expertise (7 reviews mention this)
Reliable uptime and ongoing support (3 reviews mention this)
Friendly, supportive team (10 reviews mention this)

What clients say about this company

Clients appreciate the dedication and responsiveness of the team at Helios Technology Solutions Inc. They often highlight the comprehensive onboarding process that provides vital support for new systems like Shopify. This managed IT services provider has received positive feedback for their thorough training and guidance, helping clients feel confident in using new technologies.

Customers have noted the exceptional support they receive, particularly in challenging situations. The team demonstrates a commitment to understanding each client's unique needs, ensuring that solutions are tailored for success. This ability to empathize and solve complex issues has helped build a solid reputation for reliability and effectiveness in their services.

Questions business owners often ask at this stage

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Questions about Network Management

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Business Details

Address

1680 Bishop St N
Cambridge , Ontario

Phone: 1 (877) 343-5467

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Map / Directions

Hours

Now Closed

Monday	09:30 AM - 05:00 PM
Tuesday	09:30 AM - 05:00 PM
Wednesday	09:30 AM - 05:00 PM
Thursday	09:30 AM - 05:00 PM
Friday	09:30 AM - 05:00 PM
Saturday	Closed
Sunday	Closed