When should I consider a network upgrade?

Updated

Upgrading your business network means replacing or improving the equipment and software that connect your computers, phones, and other devices to each other and the internet. This is not something to do on a whim, but rather when your current setup starts to slow down your operations, create security vulnerabilities, or limit your ability to grow. For Canadian small and mid-sized businesses, knowing when to invest in a network upgrade can protect your productivity and customer trust.

Why network upgrades matter for your business

A network that is outdated or overloaded can cause frequent downtime, slow file transfers, and poor video calls. These issues frustrate employees and customers alike, reducing productivity and potentially harming your reputation. Moreover, older network hardware or software may no longer receive security updates, increasing the risk of cyberattacks that could lead to data breaches or ransomware infections. For businesses handling sensitive customer data, this also raises compliance concerns under Canadian privacy laws.

A typical scenario for a Canadian SMB

Consider a mid-sized accounting firm in Ontario with about 50 employees. As their client base grew, they noticed their network struggled during busy periods—file sharing was slow, and remote workers had trouble connecting securely. Their IT provider recommended upgrading their routers and switches to support higher speeds and better security features. After the upgrade, network performance improved noticeably, allowing staff to work efficiently and securely, even when accessing files remotely. This also helped the firm maintain compliance with privacy requirements by enabling stronger encryption and access controls.

Checklist: When to consider a network upgrade

  • Ask your IT provider: Are current network devices still supported with security updates? Can the network handle your peak data traffic without slowdowns?
  • Review performance metrics: Track network uptime and speed over time. Are there frequent outages or bottlenecks?
  • Evaluate security: Does your network support modern encryption standards and segmentation to limit access?
  • Check compatibility: Will your existing network support new applications or cloud services your business plans to use?
  • Assess scalability: Can your network grow easily as you add more users or locations?
  • Internal checks: Review access lists and password policies to ensure they follow best practices. Identify any devices that no longer receive updates.

Next steps

Network upgrades are an important part of managing your IT infrastructure but require careful planning to align with your business needs. Talk to a trusted managed IT services provider or IT advisor who understands the challenges faced by Canadian small and mid-sized businesses. They can help assess your current network, identify risks, and recommend targeted improvements that support your productivity, security, and compliance goals without unnecessary expense.

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on Network Management in Canada.

Top firms for Network Management
Mehul Computer Services
Belleville, Ontario

Overview

Mehul Computer Services is a trusted managed IT services provider located in Belleville, Ontario. They focus on delivering dependable IT support and technical solutions for both individuals and businesses. With a commitment to proactive service, this IT services company aims to resolve problems swiftly and efficiently.

Typical clients include both local residents and small to medium-sized businesses who require reliable technology support. Mehul Computer Services helps by offering repairs, training, and ongoing support to ensure that systems run smoothly. Their emphasis on honesty and transparency builds strong relationships with clients, fostering trust and satisfaction.

What clients say about this company

Clients often express their approval of the responsive and professional service provided by Mehul Computer Services. Many have highlighted the quick turnaround times for repairs and the effective resolution of various IT issues. They appreciate the personalised approach that makes each client feel valued and understood.

The proactive support that Mehul Patel and his team deliver is frequently mentioned in positive feedback. Clients feel reassured knowing that their technology needs are being met with care and expertise. Such dedication to service has earned the company a good reputation within the community, encouraging referrals and repeat business.

4.9★
Centre Réparatech
Sherbrooke, Quebec

Overview

Centre Réparatech is a managed IT services provider located in Sherbrooke, Quebec. They specialize in the sale and repair of computers and laptops, with a strong focus on gaming technology. This IT services company aims to help both individual and business clients by offering reliable IT solutions, ensuring their technology functions smoothly and efficiently.

With a commitment to quality service and support, this MSP works closely with clients to address their tech needs. They provide a range of services, including troubleshooting and repair for various devices, along with WiFi solutions. Their goal is to enhance the overall technology experience for their customers while maintaining high uptime and reliability.

What clients say about this company

Feedback from clients reflects a mix of experiences with Centre Réparatech. While some appreciate the professionalism and efficiency of their services, others have raised concerns about the organization and communication regarding project timelines. Positive comments highlight the skill and helpfulness of the staff in solving technical issues.

Clients have noted the staff's dedication to resolving problems, often completing tasks promptly. However, there have also been mentions of inconsistent follow-ups, suggesting room for improvement in customer service. Overall, this managed IT services provider has strengths that many clients value, alongside areas where they can enhance their service delivery.

4.2★
Surrey Geeks
Surrey, British Columbia

Overview

Surrey Geeks is a dedicated managed IT services provider based in Surrey, British Columbia. They focus on delivering reliable IT solutions to individuals and businesses, helping them manage their technology with ease. This IT services company specializes in computer repair, ongoing maintenance, and providing support tailored to their clients' specific needs.

This MSP serves a range of clients, from everyday users to businesses seeking efficient IT management. They prioritize clear communication and professionalism, ensuring customers receive timely updates on their service needs. By addressing issues quickly and effectively, they enhance the reliability of their clients' technology and support their operational goals.

What clients say about this company

Clients appreciate the thoughtful service provided by Surrey Geeks, often highlighting their strong communication skills. Customers have noted the value of consistent follow-ups, particularly when unexpected issues arise during repairs. Many have left feedback expressing gratitude for the recommendations that help prolong the life of their devices.

The professionalism shown by the team at this IT services company leaves a positive impression. Clients report prompt issue resolution at reasonable prices, often praising the technicians for their clear explanations and efficiency. High levels of satisfaction are evident as users recommend Surrey Geeks for quick and dependable computer repair and support services.

4.7★
Blacklab Computers Ltd
Langley, British Columbia

Overview

Blacklab Computers Ltd is a managed IT services provider located in Langley, British Columbia. They focus on delivering reliable and comprehensive IT support to a range of clients, from small businesses to larger organizations. This IT services company helps clients maintain effective systems, ensuring their technology runs smoothly and securely.

This MSP is known for their strong commitment to customer service and technical expertise. With a focus on clear communication and transparency, they guide clients through every aspect of their IT needs, including troubleshooting and system upgrades. Their dedication to resolving issues effectively fosters trust and long-term relationships with their clients.

What clients say about this company

Clients often highlight the outstanding customer service provided by this IT services company. Many express appreciation for the thoroughness and attention to detail during support interactions. Feedback emphasizes how the team keeps clients informed throughout the process, ensuring they feel valued and understood.

Many reviews also mention the honesty and expertise of the technicians at Blacklab. Clients feel reassured knowing they receive clear explanations of issues without hidden costs. The reliable service provided has led to loyal customers who regularly recommend them for various IT solutions.

4.8★
Complete Technologies - Saskatoon Saskachewan
Saskatoon, Saskatchewan

Overview

Complete Technologies is a managed IT services provider based in Saskatoon, Saskatchewan. They specialize in delivering reliable IT support tailored to businesses of various sizes. Typical clients include small to medium-sized organizations seeking to enhance their technology infrastructure and improve operational efficiency.

This IT services company focuses on a range of offerings, including IT support, Exchange Online solutions, and Office 365 migrations. Their team is known for their professional approach and commitment to customer satisfaction. They aim to create seamless technology experiences that empower businesses to thrive.

Complete Technologies helps clients by ensuring high levels of uptime and reliability in their IT systems. Their proactive support includes regular updates and comprehensive reports. By fostering a responsive and knowledgeable team, they are able to address client needs quickly and effectively.

What clients say about this company

Clients have expressed their satisfaction with the customer service provided by this managed IT services provider. Many comments highlight the company's consistent follow-up and efficient responses to issues. Their staff are recognized for being friendly, patient, and quick in resolving technical problems.

Feedback also points to the successful project delivery, particularly with migrations to hosted services like Exchange Online. Customers appreciate the team's expertise and prompt actions to ensure smooth transitions. This efficiency helps minimize disruptions to client operations.

Overall, clients highly recommend Complete Technologies for their exceptional IT support. They value the reliability of the solutions offered and the top-notch customer service. The genuine care shown by this IT services company builds lasting relationships with clients.

5.0★
Informatique Outaouais
Gatineau, Quebec

Overview

Informatique Outaouais is a managed IT services provider located in Gatineau, Quebec. They specialize in delivering reliable IT solutions, including data recovery, computer repairs, and ongoing tech support. This IT services company focuses on serving local clients, ranging from individuals to small businesses, ensuring that they receive quality service tailored to their specific needs.

This MSP is known for their commitment to honesty and transparency, creating a strong rapport with clients. They handle a variety of technological issues efficiently and professionally. With a friendly approach and clear communication, they help clients navigate their IT challenges effectively, ensuring minimal downtime and optimal performance.

What clients say about this company

Clients consistently express satisfaction with the services provided by this managed IT services provider. Many highlight the professionalism and respect shown by the team, noting their ability to identify and resolve issues quickly and effectively. The positive feedback often emphasizes the friendly and approachable nature of the staff.

Informatique Outaouais is frequently praised for their value and transparency. Customers appreciate the dedication and respect they receive, especially in moments of distress, such as when dealing with urgent computer repairs. Their consistent focus on client support fosters loyalty and trust among their customer base.

4.8★

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