Should my business use a dedicated or shared server?

Updated

When your business needs to host applications, websites, or store data, one important decision is whether to use a dedicated server or a shared server. A dedicated server means your business has exclusive use of the entire physical or virtual server, while a shared server means your data and applications share the same server resources with other businesses.

Why server choice matters for Canadian SMBs

The type of server you choose can directly affect your business's reliability, security, and performance. For example, if you use a shared server, other users on that server could consume excessive resources, slowing down your applications or causing downtime. This can hurt staff productivity and frustrate customers. Furthermore, shared servers may increase the risk of data breaches or compliance issues, especially if your business handles sensitive information like personal customer data or financial records.

On the other hand, dedicated servers provide more control and isolation, which can reduce the risk of downtime caused by others and improve security. However, they typically cost more and require more technical management, which may be a challenge for smaller businesses without dedicated IT staff.

A practical example for a mid-sized Canadian business

Consider a 50-person Canadian retail company that runs an online store and manages customer data. Initially, they used a shared server to host their website and customer database. Over time, they noticed slow website loading times during peak hours and occasional outages. Their IT provider identified that other tenants on the shared server were consuming excessive resources, impacting their performance. After switching to a dedicated server, the company gained consistent performance, improved website uptime, and better control over security settings. Their IT partner also set up regular backups and monitoring to reduce the risk of data loss.

Checklist: What to consider and ask your IT provider

  • Performance needs: What are your peak usage times, and can the server handle them without slowdown?
  • Security requirements: Do you handle sensitive or regulated data that requires strict isolation?
  • Cost vs. benefit: What is your budget, and how does the cost of dedicated vs. shared servers compare?
  • Management and support: Who will manage the server, apply updates, and monitor for issues?
  • Backup and disaster recovery: How are backups handled, and how quickly can data be restored?
  • Scalability: Can the server resources be adjusted as your business grows?
  • Service Level Agreements (SLAs): What uptime guarantees and response times does your provider offer?

Additionally, internally check your current server access logs and backup locations to ensure proper security and data protection practices are in place.

Next steps

Choosing between a dedicated and shared server depends on your business's size, technical capacity, security needs, and budget. Discuss your specific situation with a trusted managed IT provider or IT advisor who understands Canadian SMBs. They can help you evaluate options, plan for growth, and implement a solution that balances performance, security, and cost effectively.

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on Servers & Infrastructure in Canada.

Top firms for Servers & Infrastructure
Adeptivity IT Solutions - Vaughan Ontario
Vaughan, Ontario

Overview

Adeptivity IT Solutions is a managed IT services provider located in Vaughan, Ontario. They specialize in delivering reliable IT support, infrastructure management, cloud services, and strong cybersecurity solutions. Their clients typically include small to medium-sized businesses that seek dependable and efficient technology support.

This IT services company prioritizes customer satisfaction by offering clear communication and proactive assistance. They ensure that every detail is covered, making technology management easier for their clients. Adeptivity IT Solutions aims to support businesses by streamlining their IT operations and minimizing downtime.

The team at Adeptivity IT Solutions is known for their expertise and commitment to responsive service. They address client needs promptly and provide ongoing support to ensure that technology works seamlessly. This focus on reliability and security helps businesses concentrate on their core activities while leaving IT challenges to the experts.

What clients say about this company

Many clients appreciate the clarity and thoroughness of the service they receive from this managed IT services provider. Clients feel confident knowing that their IT needs are being handled with diligence and care, particularly through attentive team members like Jonas. This commitment to detailed solutions fosters trust and satisfaction among users.

Clients highlight the proactive support provided by Adeptivity IT Solutions. Their team is recognized for being extremely responsive, knowledgeable, and ready to assist with IT issues as they arise. This positive engagement helps clients feel secure, knowing they have a reliable partner in their IT journey.

The feedback consistently emphasizes the high level of expertise within Adeptivity's staff. Clients note that communication is prompt and effective, which sets them apart from other providers. Customers value the ongoing support and willingness of the team to find solutions, reinforcing their status as a trusted IT partner.

5.0★
Kunsten Technologies Inc.
Vaughan, Ontario

Overview

Kunsten Technologies Inc. is a managed IT services provider based in Vaughan, Ontario. They focus on delivering high-quality technical support, network solutions, and security installations. Their typical clients include residential customers and businesses seeking reliable IT solutions tailored to their specific needs.

This IT services company helps clients by providing thorough project management and training throughout every phase of their service. With a commitment to transparency and reliability, they ensure that clients feel secure and informed, allowing for smooth installations and ongoing support.

What clients say about this company

Clients often praise this managed IT services provider for their attention to detail and dependable service. They appreciate the professionalism and knowledge demonstrated by the team, especially during complex projects like security camera installations and network setups.

Feedback highlights the company's commitment to honest communication and thorough training, which helps clients feel empowered and informed. Many clients return to Kunsten Technologies for their expertise and the personal touch they offer throughout the entire process.

4.9★
MS Solutions
Québec City, Quebec

Overview

MS Solutions is a managed IT services provider located in Québec City, Quebec. They specialize in areas such as cybersecurity, digital transformation, IT infrastructure, Office 365, and SharePoint solutions. Their primary focus is to help organizations improve their technology environment while ensuring smooth operations and high security standards.

This IT services company primarily serves small to medium-sized businesses looking for reliable IT support. They assist clients in navigating the complexities of modern technology, enabling them to adopt solutions that improve productivity and efficiency. By providing tailored services, they help their clients leverage technology effectively to achieve their goals.

With a commitment to rapid response times and transparent communication, this MSP ensures that clients receive timely support. Their knowledgeable team is dedicated to making technology work for their clients, allowing them to concentrate on their core business activities. MS Solutions takes pride in their ability to deliver projects successfully and without unnecessary delays.

What clients say about this company

Clients frequently highlight the responsiveness of this IT services company. They appreciate how quickly the team replies to inquiries, often reaching back within an hour. Such timely communication has built a strong sense of trust and reliability among their clientele.

The satisfaction with project delivery is also evident. Clients have remarked on the smooth handling of migration projects that were completed efficiently and on time. This reputation for effective project management indicates a deep understanding of client needs and the best practices in IT deployment.

Additionally, MS Solutions is praised for their honesty and transparency in their dealings. Clients feel they are given clear, realistic information, setting achievable goals for their technology initiatives. This focus on effective communication reinforces the positive relationships they build with their clients.

4.7★
Eyes Everywhere IT Consulting
Maple, Ontario

Overview

Eyes Everywhere IT Consulting is a managed IT services provider based in Maple, Ontario. They focus on delivering reliable IT consulting and support services tailored to meet the needs of small to medium-sized businesses. This IT services company understands the challenges that clients face and works diligently to enhance their IT infrastructure.

With a reputation for quick response times and efficient project delivery, this MSP helps clients resolve technical issues promptly and effectively. They prioritize communication and professionalism, ensuring that clients feel supported and understood throughout their working relationship. Their expertise allows businesses to operate smoothly and securely, allowing for greater productivity and peace of mind.

What clients say about this company

Clients often praise the responsiveness and professionalism of this managed IT services provider. Many note that their issues are addressed swiftly and thoroughly, which minimizes downtime and enhances overall efficiency. Such positive feedback highlights their commitment to delivering exceptional support and solutions.

Additionally, customers appreciate the team's knowledge and attention to detail during project delivery. They describe the experience as efficient and seamless, with a focus on clear communication. Overall, feedback emphasizes the strong relationship they build with clients and their dedication to solving problems effectively.

5.0★
Wingman Solutions Inc
Mississauga, Ontario

Overview

Wingman Solutions Inc is a trusted managed IT services provider based in Mississauga, Ontario. This IT services company specializes in Microsoft 365 solutions, managed IT services, and robust data backup and security measures. They work closely with clients to deliver tailored solutions that meet specific business needs and enhance productivity.

This MSP supports a diverse range of clients, from small businesses to larger organizations, ensuring that their IT infrastructure is secure and reliable. The team at Wingman Solutions prides itself on providing proactive support and displays a strong commitment to client satisfaction. They understand the importance of uptime and reliability in today's fast-paced business environment.

By leveraging their expertise and experience, this IT services company helps clients navigate their technology challenges. They focus on delivering clear communication and transparency throughout the process, building strong partnerships that facilitate growth and efficiency for businesses in various industries.

What clients say about this company

Clients appreciate the clarity and straightforward approach that Wingman Solutions brings to IT services. Many have expressed their satisfaction with the company's capability to effectively integrate Microsoft tools into their operations. This simplicity and efficiency in communication enhance the overall client experience.

The support team has earned praise for their reliability and responsiveness. Clients frequently mention the team's readiness to assist and resolve issues quickly. The commitment to being available 24/7 demonstrates Wingman Solutions' dedication to providing timely solutions and maintaining strong client relationships.

Clients also highlight the honesty and professionalism of the team members at Wingman Solutions. Many have described their experience as refreshing, noting that the team is transparent and straightforward about what clients can expect. This has fostered trust and confidence in their services, making them a preferred IT partner for many businesses.

5.0★
Unified Technicians
Toronto, Ontario

Overview

Unified Technicians is a managed IT services provider based in Toronto, Ontario. They focus on supporting small to medium-sized businesses with their technology needs. By offering a range of services, they help clients maintain reliable IT systems, manage network infrastructure, and ensure efficient computer setups.

This IT services company excels in deploying solutions that enhance organizational efficiency. With a strong emphasis on communication and clarity, they ensure that clients feel supported every step of the way. Their commitment to trust and partnership makes them a dependable choice for businesses looking to streamline their IT operations.

Unified Technicians understands the critical role that technology plays in today's work environments. Their goal is to provide seamless IT support that allows businesses to operate without interruption. By attending faithfully to their clients' needs, they help foster productive and responsive working environments.

What clients say about this company

Clients frequently express satisfaction with the clear and friendly communication from Unified Technicians. Many have noted how helpful the team is during the sales process, ensuring that all questions are answered promptly. This approachable manner sets a positive tone for ongoing collaborations.

The thoroughness and expertise demonstrated by this MSP have received many accolades. Clients appreciate their ability to handle everything from routine maintenance to complex IT issues. This level of professionalism allows businesses to focus on their core activities while knowing their tech is in safe hands.

Unified Technicians are seen as a trusted partner in technology management. Clients value the consistent support they receive for technical questions and issues. This dependable service builds confidence and fosters long-term relationships with businesses in need of reliable IT guidance.

5.0★
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