Is it worth upgrading devices every few years?

Updated

Is It Time to Upgrade Your Business Devices?

For many Canadian small and mid-sized businesses, deciding when to replace computers, laptops, tablets, or smartphones can feel like a balancing act. Devices don't last forever, and as technology advances, older hardware may slow down, become incompatible with new software, or even expose your business to security risks. Upgrading devices every few years isn't just about having the latest gadgets—it's about maintaining reliable, secure operations that support your team and protect your data.

Why This Matters for Canadian SMBs

Outdated devices can lead to unexpected downtime, slower performance, and increased vulnerability to cyberattacks. For example, older hardware might no longer receive manufacturer security updates or may struggle to run modern security software effectively. This can increase the risk of data breaches or ransomware attacks, which are costly and damaging to customer trust. Additionally, slow or unreliable devices reduce employee productivity, potentially delaying client projects or customer service responses.

Consider a typical Canadian company with 50 employees using laptops that are five to six years old. These devices may frequently crash, take longer to boot, or be incompatible with updated business applications. When an employee's device fails during a critical client presentation or while processing orders, it disrupts workflow and can hurt your reputation. A managed IT provider can help by assessing device health, recommending upgrades, and planning replacements to minimize impact.

How a Good IT Partner Helps

A trusted IT service provider will monitor your hardware lifecycle and advise on when devices should be replaced based on performance, security, and support availability. They can also help you budget for upgrades, securely migrate data, and ensure new devices are configured correctly with up-to-date security settings. This proactive approach helps avoid emergency replacements and reduces downtime.

Practical Checklist for Device Upgrades

  • Ask your IT provider: How old are our current devices? Are they still supported by manufacturers with security patches?
  • Review performance metrics: Are devices frequently crashing or running slowly? Is software compatibility an issue?
  • Check security status: Do current devices support modern antivirus and encryption tools? Are they receiving regular updates?
  • Plan replacement cycles: Does your IT provider recommend a 3-5 year refresh cycle based on your business needs?
  • Consider total cost of ownership: Include downtime, repair costs, and lost productivity in your upgrade decision.
  • Test new devices before full deployment: Ensure compatibility with your key applications and network environment.

Next Steps

Upgrading devices is an important part of keeping your business running smoothly and securely. If you're unsure about the condition of your current hardware or how to plan for replacements, it's a good idea to consult with a managed IT provider or IT advisor. They can provide a clear, tailored assessment and help you develop a practical upgrade plan that fits your budget and business goals.

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on Hardware & Device Support in Canada.

Top firms for Hardware & Device Support
Downtown Computer Centre
Vancouver, British Columbia

Overview

D downtown Computer Centre is a managed IT services provider located in Vancouver, British Columbia. They focus on delivering a wide range of IT services, including computer repair, system maintenance, and IT consulting. Their clients typically include individuals and small to medium-sized businesses looking for reliable IT support.

This IT services company emphasizes customer satisfaction through knowledgeable and empathetic assistance. They prioritize honest communication and transparency in their dealings, ensuring that clients feel valued and understood. With a commitment to delivering quality services, they help clients navigate their technology challenges efficiently.

What clients say about this company

Clients appreciate the responsiveness and care shown by the team at Downtown Computer Centre. Many highlight Edward's kindness and expertise, often noting that they receive fair pricing and valuable discounts without having to ask. This level of attention to customer needs creates a welcoming environment.

The knowledge and honesty offered by this MSP have earned them a solid reputation in the community. Customers feel confident in purchasing both new and second-hand equipment with the assurance of receiving top-notch support. Their focus on building strong relationships with clients fosters loyalty and trust.

4.4★
OnSite Geeks
Surrey, British Columbia

Overview

OnSite Geeks is a managed IT services provider located in Surrey, British Columbia. They focus on delivering reliable IT support and solutions to small and medium-sized businesses. Their services help clients maintain efficiency and security in their technology operations, ensuring that systems run smoothly and issues are resolved promptly.

This IT services company is known for its commitment to professionalism and responsiveness. They engage with a diverse range of clients who often appreciate their ability to tackle complex problems and offer timely assistance. By prioritizing customer needs, they help businesses streamline their IT processes and enhance productivity.

What clients say about this company

Clients often highlight the responsive nature of this MSP, noting that their technicians arrive on time and create a comfortable environment for users. Many appreciate the thoroughness of their service, particularly when dealing with new technology setups or troubleshooting issues.

However, while most of the feedback is positive, there have been some concerns regarding issue resolution and consistency. Some clients report experiencing repeated problems that remain unresolved. Nevertheless, many still commend the professionalism and affordability of the company, recognizing their overall dedication to providing effective IT support.

4.8★
Experience Computers
Chilliwack, British Columbia

Overview

Experience Computers is a managed IT services provider located in Chilliwack, British Columbia. They focus on delivering reliable IT support and solutions to both individuals and businesses in their community. Their clientele typically includes local businesses needing ongoing IT assistance and individuals requiring technical support.

This IT services company specializes in various areas, such as malware removal, technical support, and computer repairs. They take pride in providing quick and effective solutions, often addressing urgent issues promptly. By ensuring high levels of uptime and reliability, they help clients maintain their operations smoothly.

What clients say about this company

Clients appreciate the responsive service they receive from Experience Computers, often noting the team's willingness to assist even in challenging situations. For instance, one client faced a water-damaged laptop and found the staff ready and capable of taking on the repair, which was a relief.

Their honesty and transparency also stand out in client feedback. Many customers mention how the staff provided clear advice and recommendations, ensuring they felt informed throughout the service process. This strong commitment to customer care fosters a positive rapport with their clients.

4.7★
North IT
Greater Sudbury, Ontario

Overview

North IT is a managed IT services provider located in Greater Sudbury, Ontario. They specialize in a wide range of IT solutions, focusing on efficient PC repairs, reprogramming, and computer cleaning services. Their typical clients include individuals and small businesses looking for reliable IT support and quality services.

This IT services company is known for its commitment to honesty and transparency in all customer interactions. They prioritize effective communication and strive to answer all queries, ensuring a smooth and satisfying service experience. Clients often praise them for their professional demeanor and dedication to high-quality work.

What clients say about this company

Clients frequently highlight the excellent service and great value provided by this MSP. Many appreciate the speed and efficiency with which their issues are resolved, with technicians quickly diagnosing problems and completing repairs in a timely manner. They find the pricing reasonable and competitive, leading to strong recommendations from satisfied customers.

The professionalism and respect shown by the staff at North IT are commonly mentioned in feedback. Customers feel valued and well taken care of throughout the service process, reinforcing the company's reputation for delivering quality solutions while maintaining a friendly atmosphere. This consistent level of service encourages return visits from clients for future IT needs.

4.8★
Island Technologies
Comox, British Columbia

Overview

Island Technologies is a managed IT services provider located in Comox, British Columbia. This IT services company specializes in offering a range of solutions, including IT support and PC repair, to help businesses operate smoothly. They typically serve small to medium-sized businesses, aiming to enhance their customers' productivity through reliable technology.

This MSP is dedicated to understanding their clients' needs and providing responsive support. Their team is known for being thorough and knowledgeable, often resolving issues quickly and efficiently. Island Technologies strives to deliver high-quality service and support, ensuring that clients have reliable technology solutions for their operations.

What clients say about this company

Clients appreciate the thoroughness and expertise shown by the team at Island Technologies. Many customers express their satisfaction with how well their IT issues are handled, often highlighting how the team manages repairs and updates remotely with great skill and detail.

The company is recognized for its friendly and responsive support. Clients often comment on the reasonable pricing and the personable demeanor of the staff, making Island Technologies a trusted choice for any IT support and service needs.

4.9★
Infinity Network Solutions
Owen Sound, Ontario

Overview

Infinity Network Solutions is a managed IT services provider based in Owen Sound, Ontario. They focus on delivering reliable IT solutions to businesses of all sizes. Their expertise encompasses phone systems, cybersecurity, and comprehensive network management, catering to various industries.

This IT services company is dedicated to ensuring that their clients have seamless experiences with technology. They offer thorough onboarding and training, making the transition to new systems as smooth as possible. With a strong emphasis on customer support, they address client questions and concerns promptly.

Infinity Network Solutions strives to empower businesses through technology. Their goal is to enhance operational efficiency and security for their clients. By providing tailored IT services, they help businesses succeed in an increasingly digital world.

What clients say about this company

Clients often express appreciation for the clarity and professionalism of Infinity Network Solutions. They highlight how the team simplifies complex technical processes, making it easier to understand and implement new systems. This approach helps foster a sense of trust and confidence in their services.

Many clients commend the thoroughness of their support and training. Customers feel assured, knowing that their setup and onboarding experiences are handled with great detail and care. The team is noted for addressing inquiries swiftly, which enhances overall satisfaction.

Additionally, feedback emphasizes the empathy demonstrated by this MSP during projects. Clients experience a collaborative environment where their specific needs and concerns are prioritized. This level of attention contributes to long-term partnerships based on mutual success.

5.0★
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