How do I choose the right firewall for my SMB?

Updated

Choosing the right firewall for your small or mid-sized business (SMB) in Canada means finding a security solution that effectively controls and monitors the data entering and leaving your network. A firewall acts as a barrier between your internal systems and the internet, blocking unauthorized access while allowing legitimate communication. Selecting the appropriate firewall is essential because it directly impacts your company's ability to protect sensitive information, maintain smooth operations, and meet privacy expectations.

Why this matters for Canadian SMBs

Cyber threats like ransomware, phishing, and data breaches are increasingly common and can cause costly downtime, data loss, and damage to your reputation. For example, if your firewall isn't properly configured or lacks modern features, attackers could exploit vulnerabilities to access customer data or disrupt your services. This not only affects staff productivity but can also erode customer trust and lead to compliance challenges, especially with Canadian privacy laws such as PIPEDA.

A practical scenario

Consider a Canadian manufacturing firm with about 50 employees that recently expanded its remote work capabilities. Without a firewall designed to handle VPN connections securely and inspect incoming traffic thoroughly, the company experienced an attempted breach through a compromised employee laptop. Their previous basic firewall only filtered traffic by IP address and port, missing the sophisticated attack. After consulting with a managed IT provider, they upgraded to a next-generation firewall that includes intrusion prevention, application control, and real-time threat intelligence. This reduced their exposure and gave their IT team better visibility and control over network traffic.

Checklist: How to choose the right firewall

  • Assess your business needs: How many users and devices connect to your network? Do you support remote work or cloud applications? What types of data do you handle?
  • Ask about key features: Does the firewall offer intrusion detection/prevention, application awareness, VPN support, and regular security updates?
  • Check compatibility: Will it integrate smoothly with your existing network hardware and software, including SaaS backup solutions?
  • Review management options: Can your IT team easily configure and monitor the firewall, or does it require specialized skills or vendor support?
  • Understand support and maintenance: What service level agreements (SLAs) cover updates, incident response, and troubleshooting?
  • Evaluate scalability: Can the firewall grow with your business, supporting more users or advanced features as needed?
  • Perform internal checks: Review current access lists, password policies, and backup locations to ensure your overall security posture complements the firewall's capabilities.

Next steps

Choosing and maintaining the right firewall is a critical part of your cybersecurity strategy. It's wise to work with a trusted managed IT provider or IT advisor who understands the unique challenges faced by Canadian SMBs. They can help assess your risks, recommend solutions tailored to your environment, and ensure your firewall is configured and updated properly to protect your business effectively.

Tools & software for this topic

Not ready to change IT providers yet? These buying guides walk through tools your team can use to improve things on your own.

We may earn a small commission if you sign up with any of these tools and services, at no extra cost to you. We only feature tools that are appropriate for Canadian businesses like yours.

Tools you can try right away

These tools line up with the topics in this guide and are commonly used by Canadian small and mid-sized businesses.

AvePoint Cloud Backup

Best for: Best for Canadian SMBs needing comprehensive Microsoft 365 data protection and granular recovery

Reliable cloud backup for Microsoft 365 with flexible restore options

AvePoint Cloud Backup offers cloud-to-cloud backup designed for Microsoft 365 environments. It provides flexible restore options and supports a wide range of Microsoft 365 workloads, helping SMBs reduce data loss risk and maintain business continuity.

Backupify (Datto)

Best for: Best for SMBs needing automated, secure backup of Microsoft 365 data

Reliable cloud backup for Microsoft 365 with easy data recovery

Backupify (Datto) offers cloud-to-cloud backup designed to protect Microsoft 365 data from accidental deletion and ransomware. It provides automated daily backups and straightforward recovery options, helping Canadian SMBs reduce data loss risks and maintain business continuity.

CloudAlly

Best for: Best for SMBs needing automated, long-term backup retention for SaaS apps

Reliable cloud backup to protect your Microsoft 365 and SaaS data

CloudAlly offers automated backup solutions for Microsoft 365 and other SaaS platforms, helping SMBs safeguard critical data. It is often used for long-term retention and easy recovery, supporting compliance and reducing data loss risks.

CubeBackup

Best for: Best for SMBs needing straightforward, automated backup for cloud apps.

Reliable SaaS backup for secure Microsoft 365 and Google Workspace data

CubeBackup offers automated backup solutions for Microsoft 365 and Google Workspace data. It is often used by SMBs seeking reliable data protection with easy setup and management, helping reduce risks of data loss without complex IT overhead.

Dropsuite

Best for: Best for Canadian SMBs needing automated backup for Microsoft 365 and Google Workspace

Reliable cloud backup for Microsoft 365 and SaaS data protection

Dropsuite offers cloud backup solutions focused on Microsoft 365 and Google Workspace data. It is often used for automated backups with easy recovery options, helping reduce data loss risks and maintain business continuity.

Keepit SaaS Backup

Best for: Best for Canadian SMBs seeking straightforward Microsoft 365 backup and restore solutions.

Reliable cloud backup for Microsoft 365 with easy data recovery

Keepit SaaS Backup offers cloud-based backup focused on Microsoft 365 data protection. It is often used for secure, automated backups with simple recovery options, helping businesses reduce data loss risks and maintain productivity.

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on Cybersecurity in Canada.

Top firms for Cybersecurity
Mehul Computer Services
Belleville, Ontario

Overview

Mehul Computer Services is a trusted managed IT services provider located in Belleville, Ontario. They focus on delivering dependable IT support and technical solutions for both individuals and businesses. With a commitment to proactive service, this IT services company aims to resolve problems swiftly and efficiently.

Typical clients include both local residents and small to medium-sized businesses who require reliable technology support. Mehul Computer Services helps by offering repairs, training, and ongoing support to ensure that systems run smoothly. Their emphasis on honesty and transparency builds strong relationships with clients, fostering trust and satisfaction.

What clients say about this company

Clients often express their approval of the responsive and professional service provided by Mehul Computer Services. Many have highlighted the quick turnaround times for repairs and the effective resolution of various IT issues. They appreciate the personalised approach that makes each client feel valued and understood.

The proactive support that Mehul Patel and his team deliver is frequently mentioned in positive feedback. Clients feel reassured knowing that their technology needs are being met with care and expertise. Such dedication to service has earned the company a good reputation within the community, encouraging referrals and repeat business.

4.9★
Centre Réparatech
Sherbrooke, Quebec

Overview

Centre Réparatech is a managed IT services provider located in Sherbrooke, Quebec. They specialize in the sale and repair of computers and laptops, with a strong focus on gaming technology. This IT services company aims to help both individual and business clients by offering reliable IT solutions, ensuring their technology functions smoothly and efficiently.

With a commitment to quality service and support, this MSP works closely with clients to address their tech needs. They provide a range of services, including troubleshooting and repair for various devices, along with WiFi solutions. Their goal is to enhance the overall technology experience for their customers while maintaining high uptime and reliability.

What clients say about this company

Feedback from clients reflects a mix of experiences with Centre Réparatech. While some appreciate the professionalism and efficiency of their services, others have raised concerns about the organization and communication regarding project timelines. Positive comments highlight the skill and helpfulness of the staff in solving technical issues.

Clients have noted the staff's dedication to resolving problems, often completing tasks promptly. However, there have also been mentions of inconsistent follow-ups, suggesting room for improvement in customer service. Overall, this managed IT services provider has strengths that many clients value, alongside areas where they can enhance their service delivery.

4.2★
Mobile Punch
Levis, Quebec

Overview

Mobile Punch is a managed IT services provider located in Levis, Quebec. They focus on delivering practical solutions for businesses looking to optimize their operational efficiency. With a strong commitment to user-friendly applications, this IT services company supports clients mainly in managing employee time tracking and reporting.

This MSP specializes in developing software that helps organizations streamline their processes. They cater to a diverse range of clients, ensuring their services are adaptable to various industry needs. By prioritizing proactive support and efficient technical assistance, they help clients achieve their goals effectively.

What clients say about this company

Clients often mention that Mobile Punch offers a user-friendly platform which simplifies time management for employees. While some appreciate the proactive customer support, others have raised concerns about communication issues regarding service updates and subscription details.

Overall, feedback highlights both the practicality of the software and the need for improved customer service responsiveness. Many users value quick technical support, though there are calls for more consistent follow-up to enhance the overall customer experience.

4.4★
Surrey Geeks
Surrey, British Columbia

Overview

Surrey Geeks is a dedicated managed IT services provider based in Surrey, British Columbia. They focus on delivering reliable IT solutions to individuals and businesses, helping them manage their technology with ease. This IT services company specializes in computer repair, ongoing maintenance, and providing support tailored to their clients' specific needs.

This MSP serves a range of clients, from everyday users to businesses seeking efficient IT management. They prioritize clear communication and professionalism, ensuring customers receive timely updates on their service needs. By addressing issues quickly and effectively, they enhance the reliability of their clients' technology and support their operational goals.

What clients say about this company

Clients appreciate the thoughtful service provided by Surrey Geeks, often highlighting their strong communication skills. Customers have noted the value of consistent follow-ups, particularly when unexpected issues arise during repairs. Many have left feedback expressing gratitude for the recommendations that help prolong the life of their devices.

The professionalism shown by the team at this IT services company leaves a positive impression. Clients report prompt issue resolution at reasonable prices, often praising the technicians for their clear explanations and efficiency. High levels of satisfaction are evident as users recommend Surrey Geeks for quick and dependable computer repair and support services.

4.7★
Complete Technologies - Saskatoon Saskachewan
Saskatoon, Saskatchewan

Overview

Complete Technologies is a managed IT services provider based in Saskatoon, Saskatchewan. They specialize in delivering reliable IT support tailored to businesses of various sizes. Typical clients include small to medium-sized organizations seeking to enhance their technology infrastructure and improve operational efficiency.

This IT services company focuses on a range of offerings, including IT support, Exchange Online solutions, and Office 365 migrations. Their team is known for their professional approach and commitment to customer satisfaction. They aim to create seamless technology experiences that empower businesses to thrive.

Complete Technologies helps clients by ensuring high levels of uptime and reliability in their IT systems. Their proactive support includes regular updates and comprehensive reports. By fostering a responsive and knowledgeable team, they are able to address client needs quickly and effectively.

What clients say about this company

Clients have expressed their satisfaction with the customer service provided by this managed IT services provider. Many comments highlight the company's consistent follow-up and efficient responses to issues. Their staff are recognized for being friendly, patient, and quick in resolving technical problems.

Feedback also points to the successful project delivery, particularly with migrations to hosted services like Exchange Online. Customers appreciate the team's expertise and prompt actions to ensure smooth transitions. This efficiency helps minimize disruptions to client operations.

Overall, clients highly recommend Complete Technologies for their exceptional IT support. They value the reliability of the solutions offered and the top-notch customer service. The genuine care shown by this IT services company builds lasting relationships with clients.

5.0★
Informatique Outaouais
Gatineau, Quebec

Overview

Informatique Outaouais is a managed IT services provider located in Gatineau, Quebec. They specialize in delivering reliable IT solutions, including data recovery, computer repairs, and ongoing tech support. This IT services company focuses on serving local clients, ranging from individuals to small businesses, ensuring that they receive quality service tailored to their specific needs.

This MSP is known for their commitment to honesty and transparency, creating a strong rapport with clients. They handle a variety of technological issues efficiently and professionally. With a friendly approach and clear communication, they help clients navigate their IT challenges effectively, ensuring minimal downtime and optimal performance.

What clients say about this company

Clients consistently express satisfaction with the services provided by this managed IT services provider. Many highlight the professionalism and respect shown by the team, noting their ability to identify and resolve issues quickly and effectively. The positive feedback often emphasizes the friendly and approachable nature of the staff.

Informatique Outaouais is frequently praised for their value and transparency. Customers appreciate the dedication and respect they receive, especially in moments of distress, such as when dealing with urgent computer repairs. Their consistent focus on client support fosters loyalty and trust among their customer base.

4.8★

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