Does it make sense to lease devices instead of buying?

Updated

For many Canadian small and mid-sized businesses, deciding whether to lease or buy IT devices like laptops, desktops, and servers is an important financial and operational consideration. Leasing means you pay a regular fee to use the equipment over a fixed period, while buying involves a one-time purchase. Each approach affects your cash flow, technology refresh cycles, and support options differently.

Why device leasing can matter for your business

Choosing how to acquire your hardware impacts more than just your budget. Outdated or malfunctioning devices can cause downtime, slow staff productivity, and increase cybersecurity risks. For example, older machines may no longer receive software updates or security patches, leaving your business vulnerable to data breaches or compliance issues, especially if you handle sensitive customer or employee information.

Leasing often includes options for regular upgrades and maintenance, which can help keep your technology current and secure. This reduces the risk of unexpected failures and costly emergency repairs that disrupt operations. It also helps maintain employee satisfaction by providing reliable, modern tools.

A typical scenario: How leasing supports smooth IT operations

Consider a Canadian company with 50 employees that relies heavily on cloud services and SaaS applications. If they buy all their laptops outright, after three years many devices may slow down or fail, forcing the IT team to scramble for replacements and data recovery. This can lead to lost productivity and potential data loss if backups aren't current.

If instead they lease the devices through a managed IT provider, the provider schedules regular hardware refreshes and handles maintenance. When a device fails, it's replaced quickly under the lease agreement, minimizing downtime. The provider also ensures backups are in place and security patches are applied, reducing cyber risk and helping the business meet privacy expectations.

Checklist: What to consider when evaluating leasing options

  • Ask your IT provider: What is included in the lease? (e.g., maintenance, repairs, upgrades)
  • Compare total cost of ownership: Include lease fees, support costs, and potential downtime expenses versus upfront purchase costs.
  • Check upgrade policies: How often can you refresh devices? Are newer models available during the lease term?
  • Clarify end-of-lease terms: What happens to data on devices? Are there options to buy or return equipment?
  • Review support and warranty coverage: Is on-site support included? How quickly are issues resolved?
  • Assess your internal IT capacity: Can your team handle device maintenance, or would leasing with managed support reduce risk?

Next steps for your business

Leasing devices can help Canadian SMBs balance cash flow, keep technology current, and reduce operational risks. However, it's important to carefully review lease agreements and support services to ensure they meet your business needs. Speak with a trusted managed IT provider or advisor who understands your industry and can help you weigh leasing against buying based on your specific situation and growth plans.

Tools & software for this topic

Not ready to change IT providers yet? These buying guides walk through tools your team can use to improve things on your own.

We may earn a small commission if you sign up with any of these tools and services, at no extra cost to you. We only feature tools that are appropriate for Canadian businesses like yours.

Tools you can try right away

These tools line up with the topics in this guide and are commonly used by Canadian small and mid-sized businesses.

AvePoint Cloud Backup

Best for: Best for Canadian SMBs needing comprehensive Microsoft 365 data protection and granular recovery

Reliable cloud backup for Microsoft 365 with flexible restore options

AvePoint Cloud Backup offers cloud-to-cloud backup designed for Microsoft 365 environments. It provides flexible restore options and supports a wide range of Microsoft 365 workloads, helping SMBs reduce data loss risk and maintain business continuity.

Backupify (Datto)

Best for: Best for SMBs needing automated, secure backup of Microsoft 365 data

Reliable cloud backup for Microsoft 365 with easy data recovery

Backupify (Datto) offers cloud-to-cloud backup designed to protect Microsoft 365 data from accidental deletion and ransomware. It provides automated daily backups and straightforward recovery options, helping Canadian SMBs reduce data loss risks and maintain business continuity.

CloudAlly

Best for: Best for SMBs needing automated, long-term backup retention for SaaS apps

Reliable cloud backup to protect your Microsoft 365 and SaaS data

CloudAlly offers automated backup solutions for Microsoft 365 and other SaaS platforms, helping SMBs safeguard critical data. It is often used for long-term retention and easy recovery, supporting compliance and reducing data loss risks.

CubeBackup

Best for: Best for SMBs needing straightforward, automated backup for cloud apps.

Reliable SaaS backup for secure Microsoft 365 and Google Workspace data

CubeBackup offers automated backup solutions for Microsoft 365 and Google Workspace data. It is often used by SMBs seeking reliable data protection with easy setup and management, helping reduce risks of data loss without complex IT overhead.

Dropsuite

Best for: Best for Canadian SMBs needing automated backup for Microsoft 365 and Google Workspace

Reliable cloud backup for Microsoft 365 and SaaS data protection

Dropsuite offers cloud backup solutions focused on Microsoft 365 and Google Workspace data. It is often used for automated backups with easy recovery options, helping reduce data loss risks and maintain business continuity.

Keepit SaaS Backup

Best for: Best for Canadian SMBs seeking straightforward Microsoft 365 backup and restore solutions.

Reliable cloud backup for Microsoft 365 with easy data recovery

Keepit SaaS Backup offers cloud-based backup focused on Microsoft 365 data protection. It is often used for secure, automated backups with simple recovery options, helping businesses reduce data loss risks and maintain productivity.

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on Hardware & Device Support in Canada.

Top firms for Hardware & Device Support
Downtown Computer Centre
Vancouver, British Columbia

Overview

D downtown Computer Centre is a managed IT services provider located in Vancouver, British Columbia. They focus on delivering a wide range of IT services, including computer repair, system maintenance, and IT consulting. Their clients typically include individuals and small to medium-sized businesses looking for reliable IT support.

This IT services company emphasizes customer satisfaction through knowledgeable and empathetic assistance. They prioritize honest communication and transparency in their dealings, ensuring that clients feel valued and understood. With a commitment to delivering quality services, they help clients navigate their technology challenges efficiently.

What clients say about this company

Clients appreciate the responsiveness and care shown by the team at Downtown Computer Centre. Many highlight Edward's kindness and expertise, often noting that they receive fair pricing and valuable discounts without having to ask. This level of attention to customer needs creates a welcoming environment.

The knowledge and honesty offered by this MSP have earned them a solid reputation in the community. Customers feel confident in purchasing both new and second-hand equipment with the assurance of receiving top-notch support. Their focus on building strong relationships with clients fosters loyalty and trust.

4.4★
OnSite Geeks
Surrey, British Columbia

Overview

OnSite Geeks is a managed IT services provider located in Surrey, British Columbia. They focus on delivering reliable IT support and solutions to small and medium-sized businesses. Their services help clients maintain efficiency and security in their technology operations, ensuring that systems run smoothly and issues are resolved promptly.

This IT services company is known for its commitment to professionalism and responsiveness. They engage with a diverse range of clients who often appreciate their ability to tackle complex problems and offer timely assistance. By prioritizing customer needs, they help businesses streamline their IT processes and enhance productivity.

What clients say about this company

Clients often highlight the responsive nature of this MSP, noting that their technicians arrive on time and create a comfortable environment for users. Many appreciate the thoroughness of their service, particularly when dealing with new technology setups or troubleshooting issues.

However, while most of the feedback is positive, there have been some concerns regarding issue resolution and consistency. Some clients report experiencing repeated problems that remain unresolved. Nevertheless, many still commend the professionalism and affordability of the company, recognizing their overall dedication to providing effective IT support.

4.8★
Experience Computers
Chilliwack, British Columbia

Overview

Experience Computers is a managed IT services provider located in Chilliwack, British Columbia. They focus on delivering reliable IT support and solutions to both individuals and businesses in their community. Their clientele typically includes local businesses needing ongoing IT assistance and individuals requiring technical support.

This IT services company specializes in various areas, such as malware removal, technical support, and computer repairs. They take pride in providing quick and effective solutions, often addressing urgent issues promptly. By ensuring high levels of uptime and reliability, they help clients maintain their operations smoothly.

What clients say about this company

Clients appreciate the responsive service they receive from Experience Computers, often noting the team's willingness to assist even in challenging situations. For instance, one client faced a water-damaged laptop and found the staff ready and capable of taking on the repair, which was a relief.

Their honesty and transparency also stand out in client feedback. Many customers mention how the staff provided clear advice and recommendations, ensuring they felt informed throughout the service process. This strong commitment to customer care fosters a positive rapport with their clients.

4.7★
North IT
Greater Sudbury, Ontario

Overview

North IT is a managed IT services provider located in Greater Sudbury, Ontario. They specialize in a wide range of IT solutions, focusing on efficient PC repairs, reprogramming, and computer cleaning services. Their typical clients include individuals and small businesses looking for reliable IT support and quality services.

This IT services company is known for its commitment to honesty and transparency in all customer interactions. They prioritize effective communication and strive to answer all queries, ensuring a smooth and satisfying service experience. Clients often praise them for their professional demeanor and dedication to high-quality work.

What clients say about this company

Clients frequently highlight the excellent service and great value provided by this MSP. Many appreciate the speed and efficiency with which their issues are resolved, with technicians quickly diagnosing problems and completing repairs in a timely manner. They find the pricing reasonable and competitive, leading to strong recommendations from satisfied customers.

The professionalism and respect shown by the staff at North IT are commonly mentioned in feedback. Customers feel valued and well taken care of throughout the service process, reinforcing the company's reputation for delivering quality solutions while maintaining a friendly atmosphere. This consistent level of service encourages return visits from clients for future IT needs.

4.8★
Island Technologies
Comox, British Columbia

Overview

Island Technologies is a managed IT services provider located in Comox, British Columbia. This IT services company specializes in offering a range of solutions, including IT support and PC repair, to help businesses operate smoothly. They typically serve small to medium-sized businesses, aiming to enhance their customers' productivity through reliable technology.

This MSP is dedicated to understanding their clients' needs and providing responsive support. Their team is known for being thorough and knowledgeable, often resolving issues quickly and efficiently. Island Technologies strives to deliver high-quality service and support, ensuring that clients have reliable technology solutions for their operations.

What clients say about this company

Clients appreciate the thoroughness and expertise shown by the team at Island Technologies. Many customers express their satisfaction with how well their IT issues are handled, often highlighting how the team manages repairs and updates remotely with great skill and detail.

The company is recognized for its friendly and responsive support. Clients often comment on the reasonable pricing and the personable demeanor of the staff, making Island Technologies a trusted choice for any IT support and service needs.

4.9★
Infinity Network Solutions
Owen Sound, Ontario

Overview

Infinity Network Solutions is a managed IT services provider based in Owen Sound, Ontario. They focus on delivering reliable IT solutions to businesses of all sizes. Their expertise encompasses phone systems, cybersecurity, and comprehensive network management, catering to various industries.

This IT services company is dedicated to ensuring that their clients have seamless experiences with technology. They offer thorough onboarding and training, making the transition to new systems as smooth as possible. With a strong emphasis on customer support, they address client questions and concerns promptly.

Infinity Network Solutions strives to empower businesses through technology. Their goal is to enhance operational efficiency and security for their clients. By providing tailored IT services, they help businesses succeed in an increasingly digital world.

What clients say about this company

Clients often express appreciation for the clarity and professionalism of Infinity Network Solutions. They highlight how the team simplifies complex technical processes, making it easier to understand and implement new systems. This approach helps foster a sense of trust and confidence in their services.

Many clients commend the thoroughness of their support and training. Customers feel assured, knowing that their setup and onboarding experiences are handled with great detail and care. The team is noted for addressing inquiries swiftly, which enhances overall satisfaction.

Additionally, feedback emphasizes the empathy demonstrated by this MSP during projects. Clients experience a collaborative environment where their specific needs and concerns are prioritized. This level of attention contributes to long-term partnerships based on mutual success.

5.0★
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