Resolved IT

Cybersecurity IT Consulting & vCIO IT Support & Help Desk

Address: 5668 192 St unit 203 Surrey , British Columbia

Overview

Resolved IT is a managed IT services provider located in Surrey, British Columbia. They specialize in offering comprehensive IT solutions tailored specifically for businesses that rely heavily on technology. This IT services company serves a diverse range of clients, including law firms and small to medium enterprises, helping them enhance their productivity and security.

This MSP focuses on delivering proactive IT support, ensuring systems run smoothly and efficiently. They understand that technical issues can lead to significant losses, especially in high-stakes environments like legal practices. Their services include managed IT, help desk support, and tailored training, all designed to meet the unique needs of their clients.

With a strong emphasis on effective communication and quick response times, this managed IT services provider works closely with clients during onboarding and throughout the partnership. Their goal is to not only resolve issues but also to prevent them, allowing businesses to operate seamlessly while they handle IT challenges behind the scenes.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 5.0

Review Highlights

Strong technical expertise (6 reviews mention this)
Reliable uptime and ongoing support (2 reviews mention this)
Friendly, supportive team (6 reviews mention this)
Emphasis on security and data protection (1 review mention this)

What clients say about this company

Clients frequently commend Resolved IT for their reliable and responsive support. Many express appreciation for the team's ability to solve problems efficiently without unnecessary delays. This responsiveness has been particularly valuable for organizations where IT disruptions could cost them clients and productivity.

Feedback highlights the compassionate approach of the team, who listen closely to client needs and offer tailored solutions. The onboarding process is often mentioned as being smooth, thanks to the team's excellent communication skills. Clients appreciate that they do not just provide generic responses but work to understand the specific requirements of each business.

Overall, clients find Resolved IT to be an invaluable partner in navigating technology challenges. Their proactive attitude goes beyond typical IT services, which fosters trust and satisfaction. Businesses that choose this IT services company often feel more secure and supported in their operations.

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Business Details

Address

5668 192 St unit 203
Surrey , British Columbia

Phone: 1 (604) 335-5574

View Website

Map / Directions

Hours

Open now

Monday	Open 24 hours
Tuesday	Open 24 hours
Wednesday	Open 24 hours
Thursday	Open 24 hours
Friday	Open 24 hours
Saturday	Open 24 hours
Sunday	Open 24 hours