Mosaic IT

Backup & Disaster Recovery IT Support & Help Desk Managed IT Services

Address: 41 Nicol St Nanaimo , British Columbia

Overview

Mosaic IT is a trusted managed IT services provider located in Nanaimo, British Columbia. This IT services company specializes in delivering comprehensive technology solutions tailored to meet the needs of their clients. They focus on ensuring secure, seamless remote work experiences, helping businesses maintain productivity and efficiency.

This MSP often works with small to medium-sized businesses that rely on technology for daily operations. By offering expert support and reliable IT services, they empower clients to navigate the complexities of modern technology and safeguard their data. Their commitment to excellent support and proactive security measures sets them apart in the industry.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.5

Review Highlights

Strong technical expertise (3 reviews mention this)
Friendly, supportive team (3 reviews mention this)
Emphasis on security and data protection (2 reviews mention this)

What clients say about this company

Clients appreciate the empathetic support and professional approach of the Mosaic IT team. Many highlight how their knowledgeable staff have been essential in enhancing their remote work environments, providing efficient and accurate solutions for various IT challenges.

This managed IT services provider consistently receives positive feedback for their organization's efficiency and expertise. Customers often express gratitude for the kindness and dedication that the Mosaic IT team displays in addressing their tech needs, making them a valued partner in their businesses.

Questions business owners often ask at this stage

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Questions about Backup & Disaster Recovery

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Business Details

Address

41 Nicol St
Nanaimo , British Columbia

Phone: 1 (250) 591-1777

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Map / Directions

Hours

Now Closed

Monday	08:30 AM - 05:00 PM
Tuesday	08:30 AM - 05:00 PM
Wednesday	08:30 AM - 05:00 PM
Thursday	08:30 AM - 05:00 PM
Friday	08:30 AM - 05:00 PM
Saturday	Closed
Sunday	Closed