Remote support tools for Canadian small & mid-sized businesses

AnyDesk is frequently chosen by small and mid-sized businesses that need efficient remote access for IT support and team collaboration. Its low-latency connections help reduce wait times during remote sessions, which is valuable for resolving technical issues promptly. The software is designed to be easy to install and use, which suits businesses without dedicated IT staff.

Typical use cases include remote troubleshooting, accessing office computers from home, and supporting clients or employees in different locations. While it offers strong performance and simplicity, it may not have as many advanced management features as some larger enterprise-focused tools.

AnyDesk is well suited for businesses that prioritise quick, reliable remote connections and want to avoid complex setups. However, teams requiring extensive integrations or detailed access controls might consider other options. Overall, it balances ease of use with effective remote support capabilities for Canadian SMBs.

ConnectWise ScreenConnect is typically positioned as a remote support and VPN solution that helps SMBs manage IT issues without needing physical presence. It is commonly used by IT teams to provide on-demand access to employee devices, enabling faster problem resolution and reducing downtime.

One of its strengths lies in its flexible session management, allowing administrators to control permissions and monitor activity during remote sessions. This can be particularly valuable for businesses that require a balance between accessibility and security.

While it offers a comprehensive feature set, some SMBs may find the interface less intuitive compared to simpler tools, and pricing can be higher than basic remote access options. It suits teams that need detailed control and are comfortable with a more robust platform rather than those seeking minimal setup or budget solutions.

GoTo Resolve (GoToAssist) is often positioned as a dual-purpose tool combining remote support with VPN functionality, making it suitable for SMBs that want to streamline IT operations with a single platform. It is commonly used by IT teams to quickly connect to employee devices for troubleshooting while ensuring secure network access.

Typical use cases include remote troubleshooting, software installation, and secure access to internal resources from outside the office. Its interface is designed to be accessible for non-technical users, which can help reduce the learning curve for small business teams.

While it offers solid integration of remote support and VPN, some SMBs may find it less specialised compared to tools focused solely on remote access or VPN. It is best suited for businesses that value having both capabilities in one solution and want predictable costs with straightforward vendor support.

LogMeIn Pro is a remote access and support tool frequently used by small and mid-sized businesses in Canada to enable remote work and IT support. It allows users to connect securely to office computers from home or on the go, which helps maintain productivity without needing complex setups.

This tool is often chosen for its straightforward interface and integrated file transfer capabilities, which make sharing documents and resources between remote and office environments easier. It supports multiple devices, including Windows and Mac, which suits businesses with diverse hardware.

While it offers solid remote access features, it may not have as many advanced management or collaboration tools as some competitors. It is best suited for SMBs that want reliable, secure remote connections with simple file sharing rather than extensive IT management features.

Overall, LogMeIn Pro is a practical choice for Canadian SMBs looking to reduce downtime and support remote employees without a steep learning curve or complex infrastructure.

Parallels Access is typically used by SMBs that require remote access to their office computers from mobile devices or web browsers. It is often positioned as a solution for users who want a simple, app-like experience when accessing desktop applications remotely, without needing extensive IT support.

Its strengths include a clean interface optimized for touchscreens and reliable performance over various network conditions. This makes it suitable for business owners or employees who need to check files or run specific software while on the go.

However, it may not offer the full range of advanced remote support features found in some other tools, such as multi-user sessions or extensive administrative controls. Teams with complex IT environments or those requiring detailed remote management might find other options more fitting.

Overall, Parallels Access is a practical choice for Canadian SMBs looking for straightforward, dependable remote access to their own devices, especially when mobility and ease of use are priorities.

Many Canadian small and mid-sized businesses use RemotePC by IDrive to facilitate remote desktop access and support. It is often positioned as a practical solution for teams that need to connect to office computers securely and efficiently, whether for remote work or IT troubleshooting.

The tool supports multiple platforms, including Windows and Mac, and offers encrypted connections to help protect sensitive data during remote sessions. Its setup process is designed to be accessible for users without extensive technical knowledge, making it a good fit for SMBs without dedicated IT staff.

While RemotePC provides solid remote access features, it may not have as many advanced management or integration options as some competitors. It is best suited for businesses prioritizing ease of use and reliable connectivity over extensive customization or enterprise-level controls.

Overall, RemotePC by IDrive is a balanced choice for Canadian SMBs looking to enable remote work and support with predictable costs and straightforward vendor interaction.

Splashtop Business Access is designed to help small and mid-sized businesses maintain productivity by enabling secure remote access to office desktops and applications. Many Canadian SMBs use it to support remote work, allowing employees to access their work computers from home or on the road without complex VPN configurations.

The tool is often praised for its straightforward installation and user-friendly interface, which reduces the need for extensive IT support. It supports multiple devices and operating systems, making it flexible for diverse teams. Security features include encrypted connections and multi-factor authentication options, which help protect sensitive business data.

While it is well-suited for businesses that require reliable remote desktop access, it may not offer the broader IT management or advanced collaboration features found in some competitors. Teams looking for simple, cost-effective remote access with predictable pricing often find Splashtop Business Access a practical choice.

TeamViewer is often chosen by SMBs that require a reliable and flexible remote support solution. It supports a wide range of devices and operating systems, making it suitable for businesses with diverse technology setups. This versatility allows IT teams or external vendors to assist employees or clients without physical presence.

Typical use cases include remote troubleshooting, software installation, and secure file transfers. Its VPN capabilities also help create encrypted connections, enhancing security when accessing company resources remotely.

While TeamViewer offers many features, it may be more complex than simpler remote access tools, which could require some initial setup and training. Pricing can also be higher compared to basic alternatives, so it is often best suited for businesses that need comprehensive functionality and are willing to invest accordingly.

Overall, TeamViewer balances strong security, broad compatibility, and flexible use cases, making it a common choice for Canadian SMBs that want dependable remote support and secure connections.

Zoho Assist is commonly positioned as a remote support and remote access solution suitable for SMBs that require reliable, secure connections to client or employee devices. It supports both attended and unattended access, making it practical for IT teams managing multiple endpoints across different locations.

Many Canadian SMBs use Zoho Assist to troubleshoot user issues, perform software installations, and conduct routine maintenance without disrupting users. Its multi-platform compatibility covers Windows, Mac, Linux, and mobile devices, which adds flexibility for diverse environments.

While Zoho Assist offers a straightforward interface and useful features like file transfer and session recording, it may not have as extensive integrations or advanced features as some higher-tier competitors. It is well suited for businesses that want a balance of ease of use and essential remote support capabilities without overly complex setups.

Overall, Zoho Assist fits SMBs looking for dependable remote support tools that help reduce downtime and improve IT responsiveness, especially when unattended access is a priority.