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Generation Technology Solutions

Backup & Disaster Recovery Cloud Services Cybersecurity

Overview

Generation Technology Solutions is a managed IT services provider located in Edmonton, Alberta. They focus on delivering reliable IT solutions tailored to meet the needs of various clients, including non-profit organizations and businesses. Their expertise ensures that clients benefit from efficient, secure, and affordable IT support.

This IT services company is committed to maintaining high uptime and reliability through their comprehensive range of services. By understanding the specific needs of their clients, they help improve organizational efficiency while delivering transparent support and cost-effective solutions to enhance overall productivity.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from public Google reviews and other signals. They are for general information only and may not reflect every client experience.

Google rating: 4.6 Google Rated 4.60 out of 5 on Google

Review Highlights

  • Strong technical expertise (5 reviews mention this)
  • Friendly, supportive team (3 reviews mention this)

What clients say about this company

Clients appreciate Generation Technology Solutions for their honesty and transparency in providing IT services. Many have remarked on the team's extensive knowledge and expertise, noting that they consistently deliver positive results at a reasonable price. This kind of feedback highlights the firm's reputation among its clientele.

This MSP has been recognized for its commitment to excellent customer service. Clients feel supported and well-informed, which fosters trust and long-term relationships. Their responsive approach ensures that businesses receive timely assistance, making them a reliable partner in managing IT needs.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Backup & Disaster Recovery

Business Details

Hours

Now Closed

Monday08:00 AM - 04:30 PM
Tuesday08:00 AM - 04:30 PM
Wednesday08:00 AM - 04:30 PM
Thursday08:00 AM - 04:30 PM
Friday08:00 AM - 04:30 PM
SaturdayClosed
SundayClosed

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